Return and Refund Policy
Effective Date: March 31, 2026 | Last Updated: March 31, 2026
Overview
At Tackle Tech, we stand behind the quality of our tackle bags and training equipment. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully before initiating a return.
Eligibility for Returns
We accept returns within 30 days of the confirmed delivery date. To qualify for a return, items must meet all of the following conditions:
- Item is in new, unused condition
- All original tags are attached
- Item is in its original packaging
- A receipt or proof of purchase is provided
All clearance and final-sale items are non-returnable. We are unable to accept returns on items that show signs of use, damage, missing tags, or are not in their original packaging.
How to Initiate a Return
To start a return, contact our customer service team before shipping any items back to us:
Email: shop@therugbyshop.com
Shipping Costs
Return shipping is at the customer's expense unless the product is defective or an incorrect item was shipped. Original shipping charges are non-refundable. For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. Tackle Tech is not responsible for lost return shipments.
Refunds
Once we receive and inspect your returned item(s), we will process your refund within 5–7 business days. You will receive a confirmation email when the refund has been issued. Refunds are applied to the original payment method.
If your original payment was made via PayPal, your refund will be returned to your PayPal account. PayPal's own processing times may affect when funds become available in your account.
Exchanges
If you received a defective or incorrect item, we will arrange an exchange or replacement. Please contact us within 30 days of delivery to arrange this.