Return and Refund Policy
Effective Date: March 31, 2026 | Last Updated: August 7, 2026
Overview
At Tackle Tech, we stand behind the quality of our tackle bags and training equipment. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully before initiating a return. Where applicable law grants you additional rights beyond what is described below, those rights apply regardless of anything in this policy.
Eligibility for Returns
We accept returns within 30 days of the confirmed delivery date. To qualify for a change-of-mind return, items must meet all of the following conditions:
- Item is in new, unused condition
- All original tags are attached
- Item is in its original packaging
- A receipt or proof of purchase is provided
These conditions do not apply to items that are defective, damaged in transit, or shipped to you in error. Those situations are handled under Defective, Damaged & Incorrect Items below, regardless of condition, tags, or packaging.
All clearance and final-sale items are non-returnable, except where defective, damaged in transit, or shipped in error. We are unable to accept change-of-mind returns on items that show signs of use, damage, missing tags, or are not in their original packaging.
Defective, Damaged & Incorrect Items
If an item arrives defective, damaged, or is not what you ordered, contact us within 30 days of delivery and we will arrange a replacement, exchange, or refund at no cost to you. This includes items damaged or lost in transit, as described in our Shipping Policy. You do not need to meet the new, unused, tagged, or original-packaging conditions above for these situations.
How to Initiate a Return
To start a return, contact our customer service team before shipping any items back to us:
Email: shop@therugbyshop.com
Shipping Costs
Return shipping is at the customer's expense for change-of-mind returns. Where the product is defective, damaged in transit, or an incorrect item was shipped, return shipping is at our expense. Original shipping charges are non-refundable for change-of-mind returns. For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. Tackle Tech is not responsible for lost return shipments.
Refunds
Once we receive and inspect your returned item(s), we will process your refund within 5–7 business days. You will receive a confirmation email when the refund has been issued. Refunds are applied to the original payment method where possible. If the original payment method is no longer available (for example, an expired or closed card), we will offer store credit or an alternative refund method instead.
If your original payment was made via PayPal, your refund will be returned to your PayPal account. PayPal's own processing times may affect when funds become available in your account.
Exchanges
If you received a defective or incorrect item, we will arrange an exchange or replacement. Please contact us within 30 days of delivery to arrange this.