Shipping Policy
Effective Date: March 31, 2026 | Last Updated: August 7, 2026
Order Processing
Orders are processed within 1–2 business days of receipt, excluding weekends and public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.
Domestic Shipping (Canada)
We ship across Canada via major carriers including Canada Post, Purolator, and UPS. Estimated delivery times:
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–4 business days
- Express Shipping: 1–2 business days
Shipping rates are calculated at checkout based on your location and order weight.
Free Shipping
Free standard shipping is available on domestic orders that meet the minimum order threshold displayed at checkout. Free shipping does not apply to remote locations, expedited shipping, or orders requiring special handling.
United States & International Shipping
We currently ship to the United States and select international destinations. Please note that shipments to the United States are subject to customs duties, taxes, and import fees regardless of order value, following the removal of the previous low-value duty exemption. These charges are the responsibility of the customer and are collected by the carrier or customs authority, separately from the price paid at checkout. Delivery times may also be affected by customs processing. Tackle Tech is not responsible for customs delays or the amount of duties and fees assessed by customs authorities.
Large Items (Tackle Bags)
For large orders that may require freight transportation, please contact us directly for a shipping quote at info@tackletech.com. We work with freight partners to provide competitive rates for bulk shipments. Freight shipments cannot be delivered to PO boxes and require a valid street address.
Tracking Your Order
Once your order ships, you will receive a tracking number by email. You can use this number on the carrier's website to monitor your delivery status. If you have not received tracking information within 3 business days of your order, please contact us.
Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. If a package is delayed, misdelivered, or returned to us due to an incorrect or incomplete address provided at checkout, reshipment may be subject to an additional shipping charge.
Lost or Damaged Shipments
If your order arrives damaged or is confirmed lost by the carrier, contact us at shop@therugbyshop.com within 15 days of the delivery date, or within 15 days of the expected delivery date if the order has not arrived. Claims reported after this window may not be eligible for resolution, depending on the carrier's own claim deadlines. We will work with the carrier to resolve the issue and, where applicable, arrange a replacement or refund in accordance with our Return and Refund Policy.